Terms of Service

Operator and availability

ROZY is operated by ROZY APP SERVICES. The platform coordinates food ordering and delivery in supported launch locations within Ogbomoso, Oyo State, Nigeria. Other locations will be announced as coverage expands. An account is required to use ordering dashboards, but business information and policies are public.

ROZY is preparing for live-payment activation. Test payments do not move real money. We do not represent testing access as confirmation of live payment-provider approval.

Accounts and partner applications

Provide accurate account and delivery information and keep your login credentials secure. Rider and vendor applications require administrator approval before partner access is granted. Submitted details and a bank-account name lookup are not a guarantee of independent identity verification.

Restaurant listings may represent direct partners or purchases made by ROZY representatives from other restaurants. A listing or menu synchronisation does not itself create a restaurant partnership, submit an upstream order or pay the restaurant.

Ordering and charges

Review your meal selections, quantities, delivery point, food subtotal, delivery fee, service fee and total before payment. Availability and charges can change before checkout is secured. Paying does not guarantee that an unavailable item can be supplied; the cancellation and refund policy applies if an order cannot be fulfilled.

Restaurants prepare the food. Riders collect and deliver it, and a ROZY representative may purchase food where needed. We are not a food-storage warehouse. Delivery times are estimates, not an unconditional time guarantee. Follow the Shipping & Delivery Policy and share a delivery confirmation code only after receiving the order.

Payments and retained balances

The current checkout integration collects through ROZY's Paystack merchant account rather than splitting each payment directly to a vendor. ROZY is responsible for reconciling amounts owed to partners, refunds, fees and any remaining customer wallet liability. Paystack settlement to ROZY is separate from partner payout.

The platform includes customer wallet funding and food-order payment functions. A wallet balance is an internal record of value available for ROZY orders, not a bank account, investment or interest-bearing product. ROZY does not offer customer-to-customer or vendor-to-vendor wallet transfers or customer cash-withdrawal functionality. Valid refund rights still apply.

Vendor and rider earnings are recorded for payout review and are not customer spendable wallets. Do not assume a displayed balance, payout approval or bank-account verification means that a bank transfer has completed. No instant, automatic or fixed nightly payout promise is made by these terms. Live use of these arrangements remains subject to payment-provider approval.

Revenue and partner earnings

ROZY's intended revenue includes restaurant commission where agreed, customer service fees and the portion of delivery charges remaining after rider earnings and operating costs. Restaurant commission can differ by restaurant. Charges payable by customers are included in the checkout breakdown. The full order value is not ROZY profit.

Cancellations, refunds and complaints

The Returns & Refunds Policy explains cancellation requests, unavailable meals, incorrect or missing items and refund review. Contact hello.rozyapp@gmail.com, WhatsApp +234 701 380 9015 or in-app customer care with your order number or payment reference. Never send passwords, OTPs, bank PINs or full card details.

ROZY reviews complaints manually using relevant order, payment, restaurant and delivery records. We communicate the outcome and any refund decision. A cancellation or support message does not automatically reverse a payment. Consumer rights available under applicable law are not excluded.

Privacy and responsible use

The Privacy Policy explains data handling and your choices, including location and notification permissions. The Acceptable Use Policy explains prohibited activity. We may restrict misuse or unauthorised access, but an account restriction does not automatically remove valid refund claims or partner earnings.