Shipping & Delivery Policy

Service area

ROZY currently serves supported locations within Ogbomoso, Oyo State, Nigeria. Availability is checked for the selected delivery location. ROZY does not offer nationwide shipping.

Order fulfilment

Food is prepared by the relevant restaurant and collected for delivery by a rider. Where a restaurant is not a direct partner, a ROZY purchasing representative may buy the order from that restaurant before rider collection.

ROZY is not a food warehouse or fulfilment centre that stores restaurant products. Restaurant preparation, purchasing and rider availability affect fulfilment.

Delivery details and charges

Provide an accurate delivery location, reachable phone number, full address and helpful access instructions. Review the displayed food subtotal, delivery fee, service fee and total before paying.

Delivery charges depend on the order and delivery distance. Prices shown at checkout apply to that order; delivery is not advertised as a universal fixed fee.

Timing and order updates

Preparation and arrival times are estimates, not guarantees. Traffic, weather, restaurant queues, product availability and rider availability can cause delays. Check your order status and contact support if an order is delayed.

If an item cannot be supplied, ROZY will seek agreement to an alternative or assess cancellation and refund of the unavailable item. Do not substitute an item without the customer’s agreement.

Handover and delivery difficulties

Be available at the selected destination. When a delivery code is supplied, give it to the rider only after receiving the order. Report a premature delivery confirmation to support.

If the rider cannot reach you or find the delivery point, ROZY will attempt to contact you and review the order. Any applicable charge for work already performed must be reasonable, explained and consistent with your consumer rights; there is no automatic blanket forfeiture of the payment.

Problems on arrival

Report missing, wrong, damaged or apparently unsafe food promptly. Do not consume food that appears unsafe. Keep the order details and, where practical, photographs or packaging to help review the issue. See the Returns, Refunds & Cancellations Policy.