Acceptable Use Policy

What ROZY provides

ROZY helps customers order prepared food and drinks and arranges local delivery in supported parts of Ogbomoso. Use the service only for lawful food orders and approved delivery activities.

Accounts and payments

Give accurate contact, restaurant and delivery information. Protect your password and do not use another person’s payment details without authorisation. Do not impersonate customers, restaurants, riders or ROZY staff.

Do not create fake orders, manipulate prices or earnings, submit fraudulent refund claims, misuse delivery codes, or attempt to access another account or restricted dashboard.

Restaurant and purchasing information

List only lawful products that you are authorised to supply or purchase. Keep descriptions, prices, opening hours and availability accurate. Do not advertise counterfeit, unsafe or expired food.

A restaurant listing does not, by itself, mean that restaurant has a formal partnership with ROZY. ROZY must distinguish direct restaurant partners from orders purchased by its representatives. Representatives must not claim to be authorised restaurant employees without permission.

Safety and respectful conduct

Do not threaten, harass or discriminate against customers, riders, restaurant staff or support personnel. Do not use ROZY to sell illegal drugs, weapons, stolen goods or other prohibited items.

Do not attempt to move money between users, disguise transfers as food orders, or use customer wallet balances as an investment or money-transfer service.

Action on misuse

ROZY may investigate reports, pause affected orders or restrict accounts where there is evidence of misuse. Users can contact support to dispute an action. Valid refund claims and outstanding partner earnings will be assessed separately; restriction of access does not automatically forfeit them.